Frequently Asked Questions (FAQs) about City Theatrical Products

We sell a majority of our QolorFLEX LED Tapes in 5-meter reels. Only our single color QolorFLEX NuNeon® products are sold in 10-meter reels.

We offer both 12V and 24V QolorFLEX LED Tape. 

All our QolorFLEX LED Tape comes with white background except for our QolorPIX® Pixel Controlled LED Tape which comes with a black background.  

You can also special order LED Tape with black background. The minimum order quantity for a special order is 50 pieces with a lead time is 4 to 5 weeks. 

Our QolorFLEX LED Tape comes with stripped bare ends. We do sell a variety of connectors separately.

Yes, our LED Tape can be cut in the field using scissors or snipers. There are copper pads spaced 50mm or 100mm apart. You should always cut along the copper pad.

The cutting increments in our LED Tape vary depending on which LED Tape you are using. Most of our LED Tape has a 50mm or 100mm cutting increment.

We do offer outdoor-rated LED tapes. The QolorFLEX LED Tape that is made to be used outdoors has a silicone jacket over the tape and is rated IP67. 

Yes, QolorFLEX indoor tapes come with 3M adhesive backings. The outdoor rated tapes do not come with adhesive backing, but they do have plastic mounting clips included.

If the product(s) ordered are available in stock, they will ship within 24 hours of receipt of the order.  If the product(s) ordered are backordered, you will be notified of the lead time.

We will accept returns up to 30 days after delivery of product(s).

To find out which power supply you need you can multiply the wattage of the LED tape you have chosen by how many meters you will be using, then add an extra 10% so the power supply isn't overworked. For example, if you're using a tape which draws 5 watts per meter and you will be using 2 meters of it, then you will need a power supply which is 11w or above. The wattage of the LED tape is written on our product cut sheets.

You will also need to match the Voltage of the tape with the Voltage of the power supply, it will be either 12VDC or 24VDC.

It is possible to splice 2 reels of LED Tape together, but you will experience noticeable voltage drop when extending the tape beyond 5 meters when using 12V LED Tape and beyond 7 meters when using 24V tape.  The tape will start dimming gradually past the voltage drop point. To overcome voltage drops, you can do several things:

 

• Use additional LED dimmers – you can use more LED dimmers to run 5 meters separately then butt up the ends of the LED tape as close as possible, so it looks like a continuous run.  

   

• Power from both ends – If you cannot place a power supply in the center then you will need to power the LED from both ends. You can do this by using a second LED dimmer and power supply which will feed the other end of the tape, or a wire will need to be run from the far end of the LED tape back to the original LED dimmer/power supply.

CRI stands for “Color Rendering Index.”  It is a measurement of the color rendering of a light’s output. The closer to 100, the better the colors are represented. The highest CRI we sell is 95+ which is very good and suitable for film or video shoots, retail environments, artwork, museums, and areas of living space.

There are several things to consider when selecting the right dimmer for your application.

• Your first consideration should be what color(s) LED Tape you are using. Is it a single-color white, 3 color RGB, 4 color RGBW or 5 color RGBACW?  You will need to select a dimmer that has the appropriate number of channels to match the tape you are using.  Example: For our Quad-chip RGBA tape, a dimmer with 4 channels will be needed to be able to color mix all 4 colors as well as change the intensity of the LED Tape output.   For 5-in-1 LED Tape, a five-channel dimmer will be needed.
• Next you will need to consider how much LED Tape you plan to use with each dimmer. Each different model dimmer has different specifications regarding the number of channels and number of amps it can handle.  
• Next you need to determine if your application calls for a wired or wireless dimmer. We offer 2 channel wireless dimmers (part# 5916, 5917) and 5 channel wireless dimmers (part# 5942, 5943).

The QolorFLEX Connect 10 is a practical and time saving solution for managing the multiple wire runs and numerous connections needed for large scale installations of LED Tape in entertainment and architectural projects.  It is a “plug-in box” that can connect up to nine runs of five, four, three, dual, or single-color LED tape to a low voltage dimmer.

To find out which power supply, first you will need to match the Voltage of the tape with the Voltage of the power supply, it will be either 12V or 24V.  Next, you should multiply the wattage of the LED tape you have chosen by how many meters you will be using, then add an extra 10% so the power supply isn't overworked. For example, if you're using a tape which draws 12 watts per meter, and you will be using 3 meters of it, then you will need a power supply which 36W plus 10% extra = 40W or above.

The wattage of the LED tape is written on our product cutsheet.

5 Meters (16.4 feet)

You can cut the tape between each LED, or 21mm.

QolorPIX tape operates at 5 volts.

There are 48 LEDs per meter and 240 LEDs per reel. 

Yes, QolorPIX Pixel Controlled LED Tape, with silicone jacket (P/N Q5050-5-RGB-48-5-67-2) is IP67 rated. As of May 2023, we also now offer QolorPIX Pixel Controlled LED Tape, unjacketed (IP20) for indoor installations (P/N Q5050-5-RGB-48-5-20-2).

QolorPIX tape uses standard chipset WS2812B.

QolorPIX Pixel Controlled LED Tape for outdoor installations is: Q5050-5-RGB-48-5-67-2. QolorPIX for indoor installations (unjacketed) is: Q5050-5-RGB-48-5-20-2.

Plastic mounting clips are included with each reel of tape.

Yes, since the tape uses a standard chipset, you can use it with a media server to play video or media. 

City Theatrical sells two different aluminum extrusions, Part# 6691 and Part #6692, which both fit QolorPIX tape. Part#6691 is 9mm high and Part# 6692 is 14mm high. They are both sold in 2 meter lengths.

Yes, you can diffuse QolorPIX tape. When diffused, the effects take on a completely different look. City Theatrical sells two different diffusers (Part# 6696 and Part# 6697) that fit perfectly with the extrusion Part# 6691 and Part# 6692. The diffusers are sold in 2 meter lengths.

No, we currently only offer 5V tape.

Yes, you can control every pixel up to one universe (512 slots). Although this is possible, it is quite limiting. Each pixel requires 3 slots (red, green, blue). This means an entire universe can only control 170 pixels, not a full roll.  

Yes, the cut pieces of the tape can be used by soldering leads onto the copper pads.

Yes. QolorPIX Pixel Controlled LED Tape (with silicone jacket) P/N Q5050-5-RGB-48-5-67-2 is encapsulated in clear rectangular silicone tubing making it IP67 rated, for oudoor installations.

QolorPIX Pixel Controlled LED Tape (unjacketed pixel tape only) P/N Q5050-5-RGB-48-5-20-2 is IP20 rated and meant for indoor installations.

Both types of tape have 48 LEDs per meter, 5 meters in length, black backing, 4pin XLR connector on one end, and use chipset WS2812B.

No. If you are using the QolorPIX Pixel Controlled LED Tape with City Theatrical’s QolorPIX Tape Controller, you should not extend the reel beyond 5 meters (240 LEDs) since each port on the Tape Controller can only drive one reel of tape. 

600W

Yes, each output port of the Tape Controller can be set up separately to run different effects.

You can run a maximum of 5 meters of tape from each port of the controller.

Yes, you can as long as the specs are the same. (The tape uses chipset WS2812B, you can add a 4Pin XLR connector to the tape, the tape is RGB, and it’s a 5VDC tape.) The controller can control up to 240 pixels per port.

No, the QolorPIX Tape Controller is not rated for outdoor use.

No, it includes an onboard 600W power supply with fan.

No, it does not qualify as a class 2 device.

5850

No, the controller is not a media server and will not play media. You cannot take a program generated from another media device and play it on the controller.

Yes, the controller offers 4 presets. Presets can be reset to Factory Default using the menu. (To unlock the controller’s screen, simultaneously press the up and down arrow on the control menu.)

Yes, you can use cable to extend the distance between the Tape Controller and the tape. Standard 4 pin (scroller) cable will work well since there are 4Pin XLR connectors on the tape and Tape Controller and they are designed for handling power and data. The extension cables should not be longer than 30 feet.

Yes, you can daisy chain power from one controller to the next using the True-con pass thru, to a maximum of 3 units. You can pass through DMX from one controller to another, but effects will not transfer between devices.

Yes, it has a Multiverse chip inside.

Yes, the controller has full RDM implementation through both wired DMX and wireless Multiverse control.

No, the controller can only be controlled by wired DMX or a Multiverse wireless system.

No, you can program effects for each preset using the user interface on the controller.

All effects can be generated using 16 channels of control. By using 32 channels, you can layer effects.

There is a base of 24 effects. By altering the color(s) size, speed, density and direction of these base effects, you can create thousands of variations.

Yes, the QolorPIX Tape Controller will hold last look, and continue running the last effect programmed.

No, the Chavez Professional Well STX 180s use WDMX and we are not compatible with WDMX.

No it is not RG-58 cable. The impedance of the cable needs to be 50ohm. Typically LMR-200 and LMR-400 and its equivalents are used.

The length of the cable is governed by how much signal loss in dB you are willing to accept based on the cable type chosen. For example LMR-200 has a loss of 0.3dB per foot, a 6 foot cable has a loss of 1.8dB. We do not recommend using LMR-200 for longer than 10 foot runs. 3dB is a lot of loss. You can compensate for this loss by using a directional antenna, such as a panel antenna, so your net loss is the loss of the cable + the gain of the antenna. LMR-400 has a loss of 0.07dB per foot, but the cable is far less flexible.

It is always far easier and better to extend the DMX or Ethernet connections and keep the antenna as close to the transmitting/receiving device as possible.

This is a fault within the ETC RDM software. It is a known problem that should be addressed with ETC. Certain ETC consoles will not discover RDM devices that do not have DMX addresses. This issue is not present in the Concert Series software. 

Yes, you can as long as you do not use metallic paint.

Yes, the ColorSource Console line supports RDM discovery. Please contact ETC for further instruction.

No, it is not possible to send fixture firmware updates via Multiverse products.

Here is what you might need per product:
5900/5902/5903/5904/5905/5910/5911/5912/ - You will need either two 5641 3' Adaptor Cables (N(m) to N(m)) and/or two 5639 Gender Changers (N(m) to N(m)). This will depend on the needs of the customer and project as to where the antenns are mounted. You will also need one 5638 RSMA-Male to N-Male

5906/5907 - Requires 103-00730 Cable, 5938 3' Adaptor Cable (RSMA(m) to N(m)) and either two 5641 3' Adaptor Cables (N(m) to N(m)) and/or two 5639 Gender Changers (N(m) to N(m))

7400-5902/7400-5903 - You will need either two/three 5641 3' Adaptor Cables (N(m) to N(m)) and/or two/three 5639 Gender Changers (N(m) to N(m))

QolorPoints will work with 5902 MV Nodes and 5900 MV SHoW Baby in both Neo SHoW IDs and Multivese SHoW IDs. They will work with the 5910 and 5911 MV Transmitters in Multiverse SHoW IDs only. In order to set a Multiverse ID on a QolorPoint fixture, you need to RDM to fixture.

You will need to set the 5900 Show Baby or 5902/5903 Multiverse Node to a Neo SHoW IDs such as:
Green - 201
Cyan - 102
Magenta - 117
White - 133
Red - 149
Yellow - 165

In order to use a 5910/11 you first need to establish an RDM connection to the fixture wirelessly using a SHoW Baby (5900) or a Multiverse Node (5902/3). Then you change the SHoW ID in the fixture to a Multiverse SHoW ID (24000-24355). Once changed, match the ID in the transmitter settings and the fixture should begin to listen to the Multiverse Trnasmitter. The ID LED should be blue.

You will need to make sure the following are the same as the transmitter:
SHoW ID
Universe
Show Key

You will also need to make sure that power to the antenna is enabled. Default is OFF, we recommend MAX.

The SHoW ID parameter is a manufacture specific parameter. Unfortunately, the Swisson device does not support manufacture specific parameters. You will need to use an RDM controller that supports manufacture specific parameters, such as DMXcat.

All Firmware new and old can be found on our website! https://www.citytheatrical.com/resources/firmware

Some newer high efficiency glass does not allow RF signal to pass through it. Try moving the Transmitter away from the window and test again. If you are still experiencing issues reach out to support@citytheatrical.com for assistance.

o Open Fixture and remove the battery
o Disconnect all wires from the battery
o Use a multimeter to test voltage
o Is voltage 24v or higher?
▪ Yes, continue with the checklist
▪ No, replace the battery and start again
o Reconnect the battery to the fixture. (Do not put the unit back
together yet.)
o Run a test function for 4 and a quarter hours
o Test function setup:
▪ Hold the up and down arrows and press the power button.
▪ Let go of all buttons. This will do a master reset and make
the light turn on in Lee 02.
▪ Turn off the power and turn the power back on.
▪ Go to ‘Change Settings’
▪ Go to ‘ BRIGHTENS Control’
▪ Set to 75%
▪ Back out to the main menu
▪ Go to ‘Change Function’ > ‘Function Custom’ > ‘Custom
Color’ > Red 255 > Green 255 > Blue 255 > White 255.
▪ Run test for 4 and a quarter hours.
o Did the QolorPoint stay on for 4 and a quarter hours or more?
o Yes, the test is complete and your battery has passed.
o No, your battery should be replaced.

No, they are not compatible. 

For LMR-200 cable, the loss is 0.169dB/ft
For LMR-400 cable, the loss is 0.068dB/ft

Please confirm that you have all the correct and most up-to-date firmware downloaded from our website. Then power down the device, unplug and replug the USB stick, and power up the device again. If you still receive an error message please reach out to support for an RMA.

There is most likely a short within the unit. This will need to come in for repairs. The repair tech should check and make sure the LCD screen is not making contact with the component in position C14. If this is not the cause further inspection will need to take place.

First turn off the device and confirm that the up button isn't stuck in.
Then turn the device on, it should come back up as normal.

If not then please reach out to support@citytheatrical.com

On the Multiverse Node, go to the menu and find the information screen. You will see a list of all firmware versions. Below is an image and explanation of each firmware type.

- Check that the Tx and Rx symbols on transmitters and receivers are solid.

- Check that SHoW ID and SHoW Key match on transmitters and receivers.

- Check that Universe setting matches on Tx and Rx.

- Check that power cable is properly installed.
- Check that you are using the DC supply that has the locking ring on the barell adaptor, it is longer than normal.
- Test power outlet with another device.

Yes! Simply connect a DMX cable to the DMX In port on the bottom of the device and it switches to transmit mode. You can confirm this on the LCD screen, there will be a TX when transmitting and an RX when receiving.

Yes, you can use the DMX out to continue any DMX runs as needed. If the DMX in port is connected you receiver will become a transmitter.

Yes, please reach out to support for further instructions.

The RX Card is stuck in bootloader/programming mode when the signal leds are flashing in sequence. Plug the unit into a laptop while pressing the ID button (S1). This should open a folder on your desktop. Insert the files and once programming is complete the ID LED (D11) will begin flashing green. Confirm the device works by connecting it to the USB configurator.

If this is not the issue, per 1 customer, if the cabling is reversed for DMX and DC input the unit will flash the Signal Quality lights in sequence. Correct the wiring and the unit will resume working.

5906

Band LED Color

2.4GHz Show ID - Green

Neo Show ID - Yellow

Show ID LED
Green - 24250/201 - Adaptive hopping
Cyan - 24102/102 - Full bandwidth hopping
Magenta - 24112/117 - Low band hopping
White - 24122/133 - Mid band hopping
Red - 24132/149 - High band hopping
Yellow - 24142/165 - Max band hopping
Blue - RDM/RDM - SHoW ID set via RD

5907

Band LED Color

900MHz Show ID - Green

Neo Show ID - Yellow

Green - 9250/201 - Adaptive hopping
Cyan - 9102/102 - Full bandwidth hopping
Magenta - 9112/117 - Low band hopping
White - 9122/133 - Mid band hopping
Red - 9132/149 - High band hopping
Yellow - 9142/165 - Max band hopping
Blue - RDM/RDM - SHoW ID set via RD

The default SHoW ID is 24250. You can confirm this by making sure the Band LED is Green indicating that you are in the Multiverse 2.4Ghz range. The ID LED should also be Green indicating that you are in SHoW ID 24250. Please see the manual if either of these LEDs are not the expected colors.

The receiver card should be stored in temperature controlled room between -40 to 150 degrees Celsius.

Verify you have minimum of 5Vdc at input pins 16 & 17
Check for voltage across D13
Check fuse F3, if fuse is blown, replace fuse (500mA Time Delay)
If unit powers via USB, issue can be F3 or D3
Contact City Theatrical for further support @ support@citytheatrical.com

- Try additional USB cables. Some USB micro cables are only builtfor power delivery.- Check status light to confirm that card is in its normal operatingmode. If it is in bootloader mode for firmware updates it will notbe available to the Configurator.- Check in your OS that the device is recognized as acommunication device. Email support@citytheatrical.com for help.

- Double check that PWM output is enabled with the USB
configurator.

- Double check console patch and park. Confirm addressing with
DMX map in manual.

- Double check the DMX Address set in the card with the USB
configurator.

- Try metering the voltage on the PWM pins without any other
devices connected while control channel is at full.

- If the PWM pins were shorted or an LED or other load larger than the amount specified in the manual was attempted to be driven than the port may be permanently damaged. If you need to drive large loads reach out to City Theatrical for example setups.

- Check that 0-10V mode is enabled with the USB configurator.

- Double check console patch and park functions. Try controlling
directly by address.

- Confirm the Receiver Card’s DMX address.

- Check for short circuits between the 0-10 volt line and the power and ground lines.

- Confirm correct connections to 0-10v and ground lines. Don’t use the DMX ground line for this function.

- Use a multimeter to check for 0-10v after disconnecting the 0-
10v pin from other devices.

This typically caused by fixtures or devices that have a software issue that causes them to mistake RDM data for DMX. Turn off RDM traffic on the dimmer card.

- Confirm both data + and data – lines are connected correctly and any solder joints are firm.

- Make sure the last unit in the DMX chain is properly terminated
with a ½ watt 120Ω resistor across the data + and data – lines asper the DMX512-A specification.

- If downstream DMX units are constantly flashing or moving there is likely either a bad cable in the line, or a fixture with a failing DMX processing circuit. Try isolating cables and fixtures to locate the issue. Check for data corruption using the flicker Finder function with a DMXcat at the end of the line.

-The DMX devices may not be compatible with RDM, try tuning RDM off in the receiver card.

-Some DMX devices are not fully DMX compliant and can't handle the fast timings that our receiver card outputs, if all the above steps check out, see if a fixture from another manufacture works properly, if so, maybe the manufacture has a software update that fixes the issue or use Fleenor Design's DMX decelerator.

- Check the status indicators and signal lights to confirm that a Multiverse transmitting device is in range and data is being sent.

- Reset factory defaults to return the card to a known state and use the USB Configurator to set up the addressing, wireless, and other configuration options you need.

- Confirm that Antenna Mode is set correctly.

- Double check DMX wiring pinout. On a 5-pin XLR connector pin 1 is the signal ground, pin 2 is the Data -, and pin 3 is the Data +

You are able to use between 5-30Vdc to power the 5906 & 5907 Receiver Cards.

The 5906/5907 you most likely blew a fuse, F3. You can test it with a meter but it will likely need to come in to be repaired and blown fuses are not covered under warranty. Please contact support@citytheatrical.com for further assistance.

The receiver cards draw 0.44W max.

For 5V input that's 0.88A
For 12V input that's 0.037A
For 24V input that's 0.018A

No, the CHAUVET PROFESSIONAL WELL Fit Wash LED Uplight Fixture uses WDMX and we are not compatible with WDMX.

No, the 5900 is only compatible with the Legacy Show IDs and the 2.4Ghz range.

Yes when the Baby is used as a transmitter, the female connector is a pass-thru.

201 Green – Adaptive Hopping 2.40GHz – 2.480GHz
102 Cyan – Full spectrum 2.40GHz – 2.480GHz
117 Magenta – Low, Wi-Fi 1-6 2.40GHz - 2.448GHz
133 White – Mid, Wi-Fi 5-9 2.421GHz – 2.462GHz
149 Red – High, Wi-Fi 7-11 2.431GHz – 2.473GHz
165 Yellow – Wi-Fi 12-13 2.456GHz – 2.480GHz

No it is not. City Theatrical wireless DMX are not compatible with any other manufacture's systems.

The Radio Module has most likely become unseated. You can open the unit and connect it again to repair it or send the unit in to be repaired and have screws added to avoid this error in the future.

No, orange Show Babies are not compatible with the 5910 Multiverse Transmitter.
You will need to use the legacy Show IDs with a Show Baby (Orange or Black) or Multiverse Node 5902 as a transmitter.

0 Degrees Celsius to 40 Degrees Celsius

Color, kidding aside, the Multiverse SHoW Baby uses our latest wireless DMX radio technology. More information about Multiverse can be found on our website.

No, you can not pass DMX thru the DMX Iris. The unit only receives DMX.

The SHoW ID parameter is a manufacture specific parameter. Unfortunately, the Swisson device does not support manufacture specific parameters. You will need to use an RDM controller that supports manufacture specific parameters, such as DMXcat.

The minimum input voltage is 7.5vDC

You will need at least one Multiverse SHoW Baby to use as a receiver.
1. Install the Multiverse SHoW Baby you will use for a receiver in a convenient location
where you can reach it with a DMX cable to the device (or devices) it will be providing
DMX for. As with the Multiverse SHoW Baby transmitter, locate the unit higher in the air
for best results, and try to place your Multiverse SHoW Baby receiver where its antenna
will be within line of sight with the transmitter.
2. Install the provided antenna and point it straight up in the air.
3. Connect the provided 12V DC Power Supply to the unit, and connect to mains power.
The Multiverse SHoW Baby will be configured as a receiver and the Rx LED will light.
4. Select a SHoW ID by matching the ID/Data LED color to that of the transmitting
Multiverse SHoW Baby you wish to receive DMX data from by using the button located
on the rear of the unit next to the power jack. Transmitter and receiver SHoW ID colors
must match for them to communicate.
5. Connect a DMX cable from the Multiverse SHoW Baby DMX OUT to the first DMX
device you want to provide DMX to. You can then continue to add devices to up to a
total of 32 DMX devices in the chain. Like any other DMX system, be sure the last
connected device in the chain is properly terminated.
6. As soon as you begin broadcasting from the Multiverse SHoW Baby set up as your
transmitter, the data will be received by the SHoW Baby(s) 6 set up as receiver(s) and
the transmitted DMX will be output from the receiver unit’s DMX OUT. The received
signal quality will be displayed on the four LO – RF Signal – HI LEDs. This four LED
“meter” will light to show you your signal quality; a high quality wireless signal is three or
more LEDs, and lower quality signal is two or less.
You can set up any number of additional Multiverse SHoW Baby units as receivers.

Although a simple Multiverse SHoW Baby system will have one transmitter and one or more
receivers, you can use up to six Multiverse SHoW Baby units as transmitters set on different
SHoW IDs to create a multi universe system. The following instructions describe how to set up a
single universe system using the SHoW Baby’s on board user interface options.
1. Install the Multiverse SHoW Baby you will use as a transmitter in a convenient location
where you can reach it with the DMX cable from your console or controller. For best
results, locate the unit as high in the air as possible to enable it to be clear of
obstructions. Consider where you will put your Multiverse SHoW Baby receivers and
place the Multiverse SHoW Baby transmitter where its antenna will be within line of sight
with the receivers, if possible.
2. Install the provided antenna and point it straight up in the air.
3. Connect the provided 12V DC Power Supply to the unit, and connect to mains power.
4. Select a SHoW ID for your transmitter by choosing an ID/Data LED color using the Set
ID button located on the rear next to the power jack, or just use the default.
5. Connect a DMX cable from the console/controller to the DMX IN. The Multiverse SHoW
Baby will automatically configure itself as a transmitter and the Tx LED will light. The
DMX IN will be automatically terminated, and the DMX OUT will be available as a DMX
pass-thru. If you also connect a cable to the DMX OUT the termination is lifted.
6. As soon as you begin sending DMX from your console, the Multiverse SHoW Baby will
begin broadcasting and the Data LED will light solid.

Check that the Tx and Rx symbols on transmitters and receivers are solid.
Check that SHoW ID and SHoW Key match on transmitters and receivers.
Check that Universe setting matches on Tx and Rx.

*You might need to use RDM to resolve problem.

Check that the Tx and Rx symbols on transmitters and receivers are solid.
Check that SHoW ID matches on transmitters and receivers.

Check that power cable is properly installed.
Test power outlet with another device.

You will need a DMXCat or an RDM capable device in order to set a 2.4 SHoW ID on any Multiverse Show Baby.

No, the studio receiver is only intended to be a receiver.

Try turning RDM OFF at the Studio Receiver 5904/5905. This will reduce the noise over the DMX cable. RDM being ON at the receiver has been known to cause pulsing or flicking with certain LED products.

In the menu of your studio go to the Firmware Info page and this will list all Firmware and Hardware information on the device available to the user. This information can also be found via RDM.

The entire main PCBA will need to be replaced as the components that failed and are causing the problem are unrepairable. The problem is not in the battery PCBA or wireless charging station. This problem will require an RMA.

We found the biggest issue was that the console recognizes ART-Net Universe 0 and we do not. I found that you can change this in the console to have Universe 1 be Universe 1 instead of zero.

The other possible issue to run into is making sure your Transmitter is on the most up-to-date software. You can find the most current here: https://www.citytheatrical.com/resources/firmware#5910-5911-5912

The IP and subnet could also cause some hangups. You will need to be sure that the subnet on both devices is the same and the IP correlates. Such as the following:
Console
10.99.89.X
255.255.255.0
MVTX
10.99.89.X
255.255.255.0

Power down the device.
With a paper clip or something similar press and hold the button next to the ethernet port.
Power on the device while pressing the button.
This will get you back into bootload mode. (Radio and WiFi LEDs will flash in sequence.)
Try the update again, you may need to do one file at a time.

Tftpd64 program can be used to setup a DHCP server on your local windows machine. From there you should see a log entry for a MAC address starting in 00:1e:4b, this entry will show the IP address that the transmitter received. This is only possible if the transmitter was left in DHCP mode.

You will need to reprogram the unit. Download the latest software and updater app off the City Theatrical website. Follow the instructions to program the unit. You will need to know the IP address and if the unit is stuck in bootloader mode you will not be able to get that information via the DMXCat app. To get the IP address you will need a DCHP Server to provide an IP for the transmitter, if it was last in DHCP mode. You can use programs such as Tftpd which is a free download when searched on Google. Once you have the IP you will be able to reprogram the unit and resolve the issue. If this does not solve the issue you will need to send the unit back to CTI for an Advanced Replacement.

If you do not have a DCHP Server then you will need to send the unit back to CTI for an Advanced Replacement.

If this does not resolve the issue your unit may have a solder fault. The reset button may have a short. If this is the case you will need to send the unit back to CTI and request an Advanced Replacement.

This is a known bug in the 2.0.0.0.9.4 software. We are working to resolve this. There is no known work around at this time.

You may need to go into the shell of the console and confirm that sACN is set to release and not draft. Our Multiverse Transmitters do not function with Draft sACN.

No, this is not possible at this time.

ANSI E1.20 RDM via Art-Net / DMXcat
ANSI E1.33 RDMnet
ASNI E1.31 Streaming ACN (sACN)
Art-Net I, II, III and IV

Indoor - 0 C to 40° C

Try adding a switch between the console and the Multiverse Transmitter. This should eliminate the issue and allow you to power on the console without disturbing the Multiverse Transmitter.

Please make sure you are on an isolated network and no sACN or Art-Net traffic is present during the update.

It would be better to use 1 radio in a 2 universe SHoW ID and set the second radio to a different ID and universe 0 or a universe that is not present in the system to make it's RF output as small as possible.

You can not disable the second radio, but you can set it to universe 0, or pick a universe that does not exist in the system, and the radio will become very "quiet".

The unconfigured universe are receivers that are set to a universes that are not being transmitted by the transmitter, but are on a SHoW ID of the transmitter. This allows you to find them and adjust thier universe setting using RDM.

Please go to the iPad settings and confirm that your device is staying on the designated WIFI network.

1) Turn on Multiverse Transmitter
2) Connect to Multiverse Transmitter with DMXCat app on device
3) Go to RDM Controller
4) Press the RDM arrow on the Multiverse transmitter
5) Go all the way to the right and select Manuf. Settings
6) Change Wi-Fi mode to On
7) Write down Wi-Fi SSID and Wi-Fi WPA2 Password
8) Connect to new Wi-Fi network with the device that has Luminair installed

In the Luminair app, under connections, make sure that sACN is turned on.

You should be good to go. To test turn on a MV studio and see if it says DMX OK

Sometimes you need to reset the MV Transmitter after turning on the Wi-Fi settings.

For this you will need a newer version of the updater tool and a specific version of Firmware. Please reach out to support@citytheatrical.com to obtain the correct versions. There should be only six 5910 models with this issue in the field.

-Check that the Tx and Rx symbols on transmitters and
receivers are solid.
-Check that SHoW ID and SHoW Key match on
transmitters and receivers
-Check that Universe setting matches on Tx and Rx.

-Check that power cable is properly installed.
-Test power outlet with another device.

Via the DMXCat app connect to your Multiverse Transmitter. Once you are connected please follow the following steps:
1. Select the purple Multiverse Transmitter button on the home page of the DMXCat app
2. Select the RDM arrow on the top right
3. Scroll through device details and select IP SETTINGS
4. Disable DHCP & Zeroconf
5. Set your Static IP address and Static Netmask
6. Apply Configuration and confirm by refreshing the page.

By using the antenna splitter and two antennas you are instantly cutting the power of the antenna in half and will need to keep this in mind when setting up the system.

No, water damage is not covered under the Warranty Policy.

-25 Degrees Celsius to 60 Degrees Celsius.

- Check that the Tx and Rx symbols on transmitters and receivers are solid.

- Check that SHoW ID and SHoW Key (and optional SHoW Key)
match on transmitters and receivers.

- Check that universe setting matches on Tx and Rx

- Check that power input wiring is properly installed.

- Test power outlet with another device.

If the Vero is operating in Transmit mode, Yes, just make sure you have termination off in the settings menu.

If the Vero is operating in Receive mode, No, you will have to daisy chain the run. You cannot feed the DMX daisy chain from the middle of the line.

The LED shows whether DMX is present or not. Flashing, no DMX, solid DMX present.

Yes, you can take a screenshot with the 'Snapshot' feature or a video by selecting the 'Save' button.
Snapshot will allow you to save an image file.
Save will allow you to save a .mars file. When you then go to open the .mars file it will open in the RadioScan app and allow you to scroll through the recorded scan. The file will populate at the top of the app next to the 2.4Ghz and 900Mhz tabs. to exit the file press the 'X' next to the file name.

Yes, there is a Multiverse SHoW ID button at the top of the application that will bring up a right side bar and you can select or hover over the SHoW ID and it will show you where it exists.

Make sure ‘Show Wi-Fi’ is highlighted and on. This allows you to see nearby networks and identify their SSIDs. Your computer must have Wi-Fi hardware installed for this feature to be available.

If using an Apple device and the above does not resolve the issue please try the following:
Apple restricts SSID information. Make sure the application has location permissions.

Red - Powered, no connection to computer

Green - Powered, connected to computer

Blue - Powered, connected, and application is connected

Flashing Blue - Powered, connected, application is connected and scanning

Magenta - Dongle is updating firmware

Make sure your computer has Wi-Fi hardware and it is turned on.
Make sure if using mOS, that location and Wi-Fi permissions are assigned to the app.

Device has not enumerated on the USB bus, check cable and computers USB port.

- Check for working USB data cable and not charging cable

- Verify that a USB Serial port was added to computer system.